1. No physical returns
Loameon does not currently sell physical goods, so there is nothing to ship back. This policy applies to digital credits, subscriptions, API usage, and custom data or evaluation services.
2. Preview purchases
The current Loameon Video checkout is a preview. It does not collect payment details or make real charges, so no refund is necessary for actions taken in the preview.
3. Digital credits and usage charges
Unused digital credits may be eligible for a refund if you contact us within 14 days of purchase. Credits that have been used, transferred, included as a promotional benefit, or obtained through abuse are not refundable except where required by law. Completed API or usage-based charges are generally non-refundable because computing resources are delivered immediately.
4. Subscriptions
You may cancel a subscription before its next renewal date to stop future charges. Access and remaining included credits continue through the current paid period unless stated otherwise at purchase. We generally do not provide partial-period or retroactive refunds, except for duplicate or erroneous charges, a qualifying service failure, or where required by law.
5. Custom services
Refunds for expert data programs, evaluations, and other custom work are governed by the applicable proposal, statement of work, or order form. Unless that agreement says otherwise, fees for accepted milestones and work already performed are non-refundable.
6. Service problems and duplicate charges
If a paid service was materially unavailable, did not match the purchase description, or you were charged more than once, contact us promptly. We may verify the issue and provide replacement credits, a prorated credit, or a refund as appropriate.
7. How to request a refund
Email support@loameon.com with your account email, purchase date, amount, transaction reference, and reason for the request. Do not send full payment card details. We will review eligible requests and return approved refunds to the original payment method. Processing time depends on the payment provider.
8. Consumer rights
Nothing in this policy limits non-waivable consumer rights. If local law gives you a cooling-off, cancellation, repair, replacement, or refund right, that law applies.