1. Scope
This policy applies when you visit loameon.com, use the Loameon Video preview, communicate with us, or use a Loameon API, data program, or related service. A separate written agreement may apply to business customers; if it conflicts with this policy, that agreement controls for the covered service.
2. Information we handle
Information you provide
- Contact and business details, such as your name, email address, organization, and messages.
- Account, billing, and transaction details when paid services are enabled. Payment card details are processed by payment providers rather than stored directly by Loameon.
- Content and instructions you submit to a service, such as text, images, audio, video, questions, feedback, or project materials.
Information collected through use
- Basic technical and usage data, such as browser type, device type, IP address, requested pages, timestamps, and error logs, when generated by our hosting or security systems.
- A language preference stored in your browser on loameon.com.
- In the current Loameon Video preview, selected video files remain in your browser and are not uploaded. The preview stores only the displayed credit balance and plan label in local browser storage. Preview answers are simulated and are not based on the selected video.
3. How we use information
We use information to provide and secure the services, respond to requests, operate accounts and billing, improve reliability and functionality, fulfill business agreements, comply with law, and protect Loameon, our users, and others. We do not sell personal information.
4. Legal bases and sharing
Where applicable law requires a legal basis, we rely on performance of a contract, legitimate interests, consent, or compliance with legal obligations. We may share information with service providers that support hosting, security, communications, analytics, or payment processing; with professional advisers; in a business reorganization; or when required to protect rights or comply with law. We require service providers to handle information only for authorized purposes.
5. Retention and security
We retain information only as long as reasonably necessary for the purposes described above, including legal, accounting, security, and contractual needs. Retention periods depend on the data and service. We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure.
6. International transfers
Loameon and its service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of personal information, or to object to certain processing. You may clear locally stored preferences through your browser. To make a privacy request, contact us using the address below. We may need to verify your identity.
8. Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information. If local law sets a higher minimum age, that higher age applies.
9. Changes and contact
We may update this policy as our services or legal obligations change. We will post the revised version here and update the date above. Questions or privacy requests can be sent to support@loameon.com.